Number 1 for customer support
BWB Technologies is proud to manufacture award winning, market leading flame photometers, but our customer service does not stop after we make a sale! BWB provide support to our customers and distributors which is second to none!
Support in Europe, America and the Middle East
BWB are a UK company but wherever you are based, BWB can offer fast, efficient and friendly support directly or through our network of certified distributors.
Expert advice from technical specialists
The majority of flame photometers produced by other manufacturers are sold through catalogue companies, so generally the first line of technical and product support is very poor. BWB only sell our products directly, or through regional distributors who have demonstrated that they have the staff, infrastructure and technical knowledge to answer your questions FAST!
Deal direct, not with a catalogue house
If you buy from BWB you are dealing direct! Unlike catalogue companies with thousands of products and no skilled staff, BWB have skilled people who know our product and are here to help you!
Our phone systems is manned 24/7, this means that you can always call us and speak to a REAL person not an answering machine.
There maybe rare occasions that our sales or support staff are busy assisting other customers, but our modern telephone system will transmit an email to the right department who will contact you as soon as they are available.
Extensive internet knowledge base and video library
With over 100 articles for you to read online now, www.bwbtech.com is a valuable source of information both before and after you purchase your flame photometer. All of our technical articles feature a link to send feedback or ask questions to our technical staff.