Unparalleled Support System
After sales and other services as standard
The only flame photometer manufacturer to have dedicated sales and technical support offices in Europe, the Americas and the Middle East. We offer an unsurpassed level of customer support with a 24/7 support service and real people answering calls.
After Sales Support from BWB Technologies
Number 1 for customer support
We are proud to build award winning, market leading flame photometers, but our customer service does not stop after we make a sale. We provide support to our customers and distributors which is second to none!
Support in Europe, America and the Middle East
BWB are a UK company but wherever you are based, we can offer fast, efficient and advanced global support directly or through our network of certified distributors.
Expert advice from technical specialists
Unlike most of our competitors, we only sell direct, or through local distributors who have demonstrated that they can answer your questions quickly and accurately.
Deal direct, not with a catalogue house
If you buy from BWB you are dealing direct or through a technical distributor. Unlike catalogue companies with thousands of products and no skilled staff, BWB have people who know our product and are here to help you!
Extensive internet knowledge base and video library
With over 100 articles for you to read online now, www.bwbtech.com is a valuable source of information both before and after you purchase your flame photometer. All of our technical articles feature a link to send feedback or ask questions to our technical staff.
IQ - Installation Qualification
The installation qualification covers in detail the key steps required to correctly set up the BWB range of photometers and Auto Fluid Handling System. IQ stages include: maintenance and service plans, the installation environment and health and safety requirements. The documentation pack provided gives a complete historical overview of the equipment's purchase and installation, with each process being signed off by the operator / installation engineer. This is a key must have for large corporations and good laboratory practices.
The operation qualification covers the steps required to ensure that the BWB flame photometer and AFHS are operating correctly. The user will undertake a series of hardware checks and test readings, providing the results to BWB for analysis.
OQ - Operational Qualification
The performance qualification has been designed to ensure that the instruments perform to the original factory specifications.
PQ - Performance Qualification
Once the IQ and OQ sections have been completed, the user runs a sample manually or using AFHS with the provided solutions, prints out the results and sends to BWB for analysis.After completion of the qualification and confirmation from BWB, a signed certificate will be issued to the user.IQ OQ PQ is a unique and effective program built to ensure technical ability, confidence and peace of mind for all users of the BWB 2015 and onwards Series of Flame Photometers and Auto Fluid Handling Systems.
Upon completion and submission of the documentation pack and results from the PQ testing, certification is provided by BWB Technologies. The label provided within the kit can be dated and have the certificate number filled in to provide a local aid and reference point for operators and lab managers to clarify the equipment is in date and ready to use.
IQ OQ PQ Certification
The IQ OQ PQ programme has been specially created to ensure the end user has the technical knowledge and after sales support required to install and initialise their BWB Flame Photometer and the technical know-how and confidence to operate any of our 2015 and later range of flame photometers correctly and efficiently on a daily basis.
Novel to BWB, our IQ OQ PQ Certification is run completely remote and online
Service Centre: Recycling and Responsible Disposal of Flame Photometers
At BWB Technologies, we are committed to supporting the entire lifecycle of your flame photometer, including when it is time to retire the equipment.
Our Service Centre program gives customers the option to return old or decommissioned BWB flame photometers and components. Where feasible, we recycle usable parts and ensure all materials are disposed of in line with relevant environmental regulations.
Why Return Old Equipment?
· Environmental responsibility: Proper disposal helps prevent harmful substances from entering the environment.
· Sustainable resource use: Some components can be safely reused or refurbished, reducing the demand for new materials.
· Safe handling: Some of our components include sensitive electronics or materials that require specialist disposal methods.
Working with Distributors
As a manufacturer, we primarily operate through a global network of trusted distributors. In most cases, the responsibility for equipment returns and end-of-life support sits with them. However, we are actively working with our distribution partners to encourage and facilitate more sustainable practices across all regions.
We are committed to improving the environmental impact of our products beyond the point of sale, and we actively encourage conversations with partners and stakeholders at every level who share this goal.
Responsible Returns
Returns to BWB UK are handled on a case-by-case basis, depending on:
· Local regulations and shipping restrictions
· Potential for component reuse or recycling
· Associated costs for logistics and processing
As a specialist manufacturer and small business, we must manage our resources carefully. While direct returns may not always be possible, we are committed to supporting a responsible approach, either directly or through your distributor.
In many cases, disposal or recycling within your own country can be more environmentally responsible, especially when long-distance shipping would increase carbon emissions. Wherever possible, we aim to guide customers and distributors toward solutions that balance sustainability with practicality.
Please contact our support team before sending any items to us. We will review your specific case and provide guidance on the most practical and sustainable next steps.
Interested in returning a unit or part?
Reach out via our Service Centre Form below. Please include details of the item, its condition, and your location. We will work with you and your distributor to determine the best solution.
BWB Technologies is committed to long-term sustainability. Together with our customers and partners, we can ensure that even end-of-life equipment contributes to a more responsible future.
Certificate of Analysis & MSDS
Here you can download Certificates of Analysis (COAs) or Material Safety Data Sheets (MSDSs) for our range of calibration standards and fluids that go with your Flame Photometer.
For a COA, enter your batch number below or, for an MSDS, enter the part number displayed on the bottle.
SORRY, THAT DIDN'T MATCH OUR RECORDS. PLEASE CHECK AGAIN. IF YOU CONTINUE TO HAVE TROUBLE PLEASE CONTACT US.
Extended Warranty Options
All BWB Technologies products are exceptionally reliable and well made. We are confident you will have many years of trouble-free service from your BWB flame photometer. However, there is always a risk with any high-tech instrumentation, that you will need technical assistance at some point over the product's lifetime.
Normally, if you require assistance, potential problems can be addressed quickly and easily via our e-mail support service. In the unlikely event that your flame photometer is not performing as expected, our technical support team are ready to help diagnose and resolve the problem as fast as possible.
All our instruments are supplied with a standard 1 year back-to-base warranty. However if your BWB instrument is critical to your organisation we offer an upgrade to a premium warranty service at any point after your purchase.
After the first 12 months of ownership you have the opportunity to purchase an ongoing support contract which is renewed on an annual basis. This offers complete protection and piece of mind for your investment in a BWB flame photometer.
Warranty Registration Discount Offer
Upon submitting a warranty registration, we'll then give you a 50% discount on your first purchase of a XP calibration kit to then use with your Flame Photometer.
